Refund policy

Return & Refund Policy

We want you to love your Lumière LED mask. If something isn't right, here's how returns work.

30-day returns

You can return your order within 30 days of delivery. Items must be unused, in their original condition and packaging, with all included accessories (controller, cable, neck piece, roller if included). For hygiene reasons we cannot accept masks that have been used on the skin unless they are defective.

Defective or damaged items

If your mask arrives damaged or stops working within 30 days, email us with your order number and a short video or photo of the issue and we will send a replacement or a full refund, including shipping.

How to start a return

  1. Email us with your order number and the reason for the return.
  2. We will reply within 1-2 business days with return instructions and the return address.
  3. Ship the item back. Unless the item is defective, return shipping is paid by the customer and is not refundable.

Refunds

Once we receive and inspect the return, we will refund the original payment method within 5-10 business days. Original shipping charges, if any, are not refunded unless the item was defective.

Exchanges

The fastest way to exchange is to return the item and place a new order once the refund is approved.

Cancellations

Orders can be cancelled for a full refund if we have not shipped them yet. Contact us as soon as possible after ordering.

Questions? Use the Contact page and we'll get back to you within 1-2 business days.